Priority Dispatch knows Canada. We have a presence in every province and territory of Canada, covering large portions British Columbia, Alberta, Saskatchewan, Manitoba, Quebec, New Brunswick, Prince Edward Island, Nova Scotia, Newfoundland, Yukon, Northwest Territories, and Nunavut.
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WHY PPDS V7.0 LEADS THE INDUSTRY
The Gold-Standard of Consistent Service
Our protocol-based approach means your community is always getting the highest level of service in the industry—no matter which Police Dispatcher takes the call and no matter which call comes in.
LAW ENFORCEMENT AND COMMUNICATIONS CENTRES RAVE ABOUT PPDS
ANSWERS TO YOUR QUESTIONS
Why should I use this over what I’m doing right now?
Because you fall to the level of your systems. PPDS is the industry-leading solution for Emergency Police Dispatch because it offers a systemic and structured approach to Police Dispatch that makes sure the first response is the right response, no matter who takes the call.
How much does this cost?
This isn’t a Police Dispatch solution in a box. Your Emergency Communications Centre’s needs are specific—the area you cover, how many Police Dispatchers you employ, and countless other little factors all go into aligning the PPDS with your needs. It would be irresponsible to quote a price that might be wrong for your centre. Schedule a quick demo with our experts so they can understand what you need and provide you an accurate quote.
THE BEST IN EMERGENCY POLICE DISPATCH GOES CANADIAN
How do I know this will work for my comm. centre?
Because it’s worked for thousands of agencies and Emergency Communications Centres all over the world. You also have the added peace of mind knowing we’ve spent countless hours with agencies in Canada making sure we got it right for your locale.
Will all these questions slow down my dispatchers?
Data from the IAED’s Data Center shows the average time to dispatch for incidents where life is immediately at risk is 57 seconds, with the highest acuity calls being dispatched in 29 seconds. PPDS is a fast, accurate solution for your Police Dispatchers that helps them get the best information to ensure officer, caller, and bystander safety.
THE POLICE PRIORITY DISPATCH SYSTEM IS NOW LOCALIZED FOR CANADA
The most proven, science-backed Emergency Police Dispatch system is ready to equip your Communications Centre with the same level of excellence it creates in the US.
You need your Emergency Communications Centre to connect with law enforcement quickly and accurately. The language your Police Dispatchers use can either help or harm that communication.
The Police Priority Dispatch System is now localized for Canada, so your Police Dispatchers have exactly the language they need to quickly and accurately get law enforcement on the scene. Here’s an overview of those changes.
Over 100 Changes
Our team spent countless hours with language experts and multiple agencies in Canada to make sure we got this right for your locale. After all was said and done, we made over 100 changes to PPDS v7.0 to make it right for Canadian law enforcement.
Updates to Language
To get PPDS ready for Canadian law enforcement, we made sure to pay particular attention to language, ensuring your Emergency Communications Centre can communicate clearly with law enforcement using language they recognize. Here’s a sample of some of what we changed:
- “DUI” is now “Impaired Driving”
- The word “Larceny” has been removed from the protocols entirely
- “Burglary” is now “Break-and-Enter”
- All references to “NCIC” have been updated to “CPIC”
Customizable For Your Local Needs
Above all else, we know you need the control that comes with customization. Over 290 Jurisdictionally Approved Questions and Instructions are available for law enforcement and comm. centre leadership to toggle on or off as you feel is right for your community. Additionally, many protocols are further customizable or even able to be turned off to ensure your community is getting what it needs.
Still the Industry’s Gold-Standard
PPDS is now localized for Canadian law enforcement, but it’s still the same, science-backed system loved by agencies all over the world. In its latest version, you get the most flexible system ever created for Police Dispatch, including its expanded OMEGA determinant codes that enable alternate response pathways for non-emergency calls.
Solves Critical Staffing Problems
PPDS gives your staff the expertise and confidence they need to stick with the job even when it’s hard. The OMEGA determinant codes in PPDS v7.0 means your officers are reserved for only the calls where they’re needed most.
Makes Training Simple
PPDS enables a culture of continuous improvement and training. Its proven protocols and the courses that support them create an accessible, powerful training that makes onboarding new Police Dispatchers straightforward and measurable.
Better Scene Control and Evidence Preservation
PPDS gives your Police Dispatchers control of the scene before law enforcement arrives. Post-Dispatch and Pre-Arrival Instructions help your Police Dispatchers preserve crime scenes while law enforcement is on the way.
You Set the Response Modes
Law enforcement and Communications Centre leadership have total control over response modes and determinant code mapping. You know your resources—use our system to make sure they get used properly.
Increased Scene Safety for Officers, Callers, and Bystanders
Critical Emergency Information is gathered in every call, so law enforcement knows what to expect at the scene. With these questions baked into the protocols, important weapon and other safety information is always gathered, making sure safety is the top priority.
Our field units love how the information shows on their MDTs.
Tina Rutledge, Quality Assurance Specialist
Cobb County 911
Having the protocols especially helps our young and newer dispatchers. Their hardest job is picking the right protocol—after that, it’s right in front of them.
Angela Latini, Quality Assurance Coordinator
Berkely County Emergency Communications
Our experienced dispatchers were saying, "You mean there's really a protocol for that?"
Sonny Saxton, Executive Director
Charlottesville-UVA-Albemarle County Emergency Communications Center
Overall, I think the information does get to the officers quicker with Priority Dispatch.
Captain Doug Snider,
Commander of Logistics Section Cincinnati Police Department
Confidence levels rose. Complaints reduced. Turnover reduced. We just wanted to give the proper protocols—we didn’t realize the residual positive effects it would have for our community.
Randy Seals, Asst. Chief of Police
City of Hampton, VA
We time it. And each time, using the protocol is quicker.
Nadine Zilke, Support Service Supervisor
St. Cloud Communications
JUMP TO:
Emergency Police Dispatch goes Canadian | Law enforcement raves about PPDS | Why PPDS v7.0? | Answers to your questions
DON’T TAKE OUR WORD FOR IT—SEE FOR YOURSELF
When you let one of our experts show you the ins and outs of the leading solution for Emergency Police Dispatch, you’ll see why law enforcement and comm. centre leadership alike can’t stop raving about PPDS v7.0.