With suicide ideation and risk on the rise, Emergency Dispatchers regularly encounter more and more severe mental health calls. Protocol 41: Caller in Crisis (1st Party Only) gives your Emergency Medical Dispatchers the tools they need to support your community in their darkest hours.
The license for Protocol 41: Caller in Crisis is included in MPDS v14.0.219 in ProQA v5.1.1.50. We created a step-by-step guide to make activation simple.
Every 11 Minutes, Someone in the US Dies by Suicide (Source: CDC)
GET PROTOCOL 41: CALLER IN CRISIS (1st PARTY ONLY) TODAY
FREQUENTLY ASKED QUESTIONS
Does the training count toward CDE?
Yes! The Protocol 41: Caller in Crisis (1st Caller Only) training counts toward your Continuing Dispatch Education.
How does Protocol 41: Caller in Crisis (1st Caller Only) reduce risk to patients and responders?
Protocol 41 provides specific instructions to manage safety risks upon arrival, including the separation and securing of weapons, increasing the safety for all involved.
PROTOCOL 41: CALLER IN CRISIS (1st PARTY ONLY) MAKES A DIFFERENCE FOR CALLERS, EMDs, AND EMERGENCY COMMUNICATIONS CENTERS
What is Protocol 41: Caller in Crisis (1st Caller Only), and how does it work?
Protocol 41: Caller in Crisis (1st Caller Only) is the industry's only targeted emergency dispatch protocol for first-party callers experiencing suicide ideation and risk. It equips Emergency Dispatchers with the necessary tools and training to give at-risk callers the support they need.
Is the training mandatory for EMDs?
Yes, a self-paced training session of four one-hour modules is mandatory for Emergency Dispatchers before Protocol 41 is activated. This training ensures they are fully prepared to handle mental health emergencies.
GET YOUR COMMUNITY THE MENTAL HEALTH SUPPORT THEY NEED
Protocol 41: Caller in Crisis (1st Party Only) is the only protocol-based, science-backed solution for first-party callers at risk of suicide or self-harm.
Powerful Training for EMDs
Protocol 41 is supported by a short training designed by the International Academies of Emergency Dispatch (IAED) to get Emergency Dispatchers ready to use Protocol 41 to its fullest potential. Four one-hour modules show Emergency Dispatchers the fundamentals of Protocol 41, how to use its Mental States Menu, how to implement the protocol at a higher level, and how to build emotional resilience so these heavy calls don’t burn them out.
Focus on What the Caller Needs
Protocol 41: Caller in Crisis helps Emergency Dispatchers focus on the specific needs of the caller, giving them options to dispatch the right help for the caller’s situation, with expanded Determinant Codes to send mental health professionals, if deemed appropriate.
Simple to Turn On
If your center has already updated to MPDS v14.0.219 in ProQA 5.1.1.50, turning on Protocol 41 is as easy as getting your EMDs set up with a self-paced training and certifying they’ve finished it, then configuring your alternative responses and determinant codes to optimize Protocol 41: Caller in Crisis for your community's needs.
Increased Safety, Lower Risk
Using the Protocol 41 interrogation process, EMDs with proper training can assist the patient and de-escalate the potential for violence, increasing the safety of First Responders and callers, and helping to involve the right mental health professionals for the needs of the situation.
Ready to activate Protocol 41? Get your staff trained and Caller in Crisis set up in a few simple steps.
